Contents
Please note that much of this review is based on information in the PHIO State of the Health Funds Report 2012*. You can view the PHIO review for Bupa here.
*Disclaimer: Any conclusions drawn from the data are not those of the PHIO.
Bupa is the 2nd largest health insurer, with 26.7% market share.
Website: www.bupa.com.au
Phone: 134 135
Complaints about Bupa**
17.4% of all Benefits complaints were related to Bupa. This is 35% below their market share, so much better than the average.
20.4% of all Service complaints were related to Bupa. This is 23% below their market share, so much better than average.
24.3% of all complaints were related to Bupa. This is 9% below their market share, so better than average.
21.1% of all complaints that were investigated related to Bupa. This is 21% below their market share, so much better than average.
Bupa membership change and retention**
Bupa membership grew by 3% in 2011/2012, which is below the industry average of 3.7%
89% of Bupa fund members (hospital only) have remained with the fund for two years or more. This is above the industry average of 88.6%.
Bupa management expenses**
Bupa management expenses account for 9.5% of contributions, which is higher than the industry average of 9.3%. This amounts to $283 per year for the average policy, compared to the industry average of $268.
Bupa on Facebook
46,533 likes (at 8 November 2013)
Tweets about Bupa
**Source: PHIO State of the Health Funds Report 2012.
Bupa customer reviews
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